If you can't find the answer to your question, please Contact Us for assistance.

 

Website Help

 

Why should I sign in?

  • Signing in identifies you in our system.

  • You have access to your account information.

  • Your account information will be pre-filled upon checking out.

  • We can provide you with past order history and ability to reprint invoices.

 

How do I sign in?

Signing in on advantageemblem.com requires that you have created an account using your Advantage Emblem customer number. To create an account, you will need your customer number and the zip code of the billing address. If you have a customer account with us, but not an online login, you can create one, Click Here.

If the customer number on your invoice is WEBCUST, either create an account during check-out or check-out as Guest.

If you are new to Advantage Emblem, the first time you place an order you can create a customer account during check-out.

 

I can't find the item I'm looking for. What should I do?

If you cannot locate the item you are looking for by using the "Search" box or browsing the product Categories, you can reach us through the web at Contact Us, Request a Quote, or please call us at 1-800-626-4948.

 

Can I order custom product through the website?

We follow a process when it comes to ordering custom products. We want you to receive what you're expecting. Though our website provides information on custom products, you cannot order them through the website. Please call us at 1-800-626-4948 and ask for a Sales Representative or email sales@advantageemblem.com.

 

What is Quick Order Entry?

Product Quick Order is for use by customers who know their product numbers and are ready to order without searching and selecting items individually via browsing the website. Anyone may use this feature at any time by entering item number and quantities in the fields provided.
 

What are the payment options?

We accept all major credit cards (Visa, MasterCard, Discover, American Express).

You can also pay by Electronic Funds Transfer (EFT). Your will need your account number and routing number. This information is on your checks. Funds are transferred securely from your bank account.

If you have been approved for net terms, you can use a purchase order at checkout. For more information, contact your sales person.

 

I am not receiving emails from advantageemblem.com.

First please check your email program's "spam" or "junk" folders for emails from sales@advantageemblem.com or patchroom@advantageemblem.com. You can prevent valid emails from ending up in the spam or junk folders by adding these email addresses to your email program's address book.

If you continue to have problems, please Contact Us so we may check the email we have on file for you.

When you place an order with Advantage Emblem you should receive three emails, the first is an order confirmation, the second is shipping notification with tracking, and third an invoice. Shipping confirmation emails for orders that have shipped contain tracking information.

 

Why can't I add items to my shopping cart?

If you are using Product Quick Order option, make sure you click on "Add More Lines" or "Submit" when you are done entering item numbers and quantities.

If you are having problems adding products to your shopping cart, please make sure you have cookies enabled (see topic below "Cookies not Enabled")

 

I am getting the error message "Cookies Not Enabled"

If you are getting the error message "Cookies not Enabled" or you are having problems adding products to your shopping cart, please make sure you have cookies enabled. Cookies are small files stored on your computer that identify you to our site. Advantageemblem.com uses cookies only to personalize your shopping experience. Most browsers have a default setting to accept cookies automatically; however, your browser may have been configured not to accept cookies. To enable cookies, search Google by entering enable cookies and the name of your browser in the search field. Google will provide information on enabling cookies for your browser.

If you choose to not enable cookies, please call us at 1-800-626-4948, Fax: 218-626-2916 or e-mail your order to patchroom@advantageemblem.com.

 

Shipping Help

How much will it cost to ship my order?

We offer free standard shipping of our stock products to locations in the United States, including Alaska and Hawaii. For more information on shipping see Shipping page.

 

When will my order ship?

We strive to ship the same day you place your order. See Shipping page for information when orders ship.

 

Do you ship on weekends and holidays?

Advantage Emblem ships Monday through Friday. We are closed on the following holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after Thanksgiving Day, Christmas Eve and Christmas Day. If a national holiday listed above falls on a weekend, Advantage Emblem will be closed on the day deemed to be a Federal holiday.

 

What are the average shipping times from Duluth, Minnesota?

  • In-transit days for UPS.

  • In-transit days for US Postal Service, First Class Mail: 3 - 5 days. For faster delivery service consider, Priority Mail ($7.25) for orders up to 200 patches.

We offer free standard shipping of our stock products to addresses in the United States, including Alaska and Hawaii. For more information on shipping see Shipping page.

 

How can I track an order?

At the time your order ships you will receive a shipping confirmation email that will display your shipment's tracking number(s). Shipments by truck or drop shipments will not display tracking numbers in the shipping confirmation email. Click here if you are not receiving shipping confirmations to your email address.

 

How do I enter military address during checkout?

Advantage Emblem ships Priority Mail service to APO/FPO U.S. military addresses. Select Free Standard Shipping at checkout. Due to military handling times, we cannot estimate shipping times to APO/FPO addresses.

City - Enter APO (Army Post Office)/FPO (Fleet Post Office)/DPO (Diplomatic Post Office)

State - AA (Armed Forces Americas)/AE (Armed Forces Europe)/AP (Armed Forces Pacific)

 

Account Help

Where do I find my Customer or Account Number?

Your customer number is on the left side of your invoice, below the Sold To address. The Customer Number and the bill to zip code are highlighted below. Your customer number is not on a packing slip.

If you don't have an invoice, please call us at 1-800-626-4948 between 8 a.m. & 5 p.m. Central Standard Time, Monday through Friday. Your customer number is the same for on-line orders as it is for phone, fax or mail orders.

New customers are assigned a customer number at time of purchase. Order confirmation emails will display your new account number as well as the invoice you will receive.

 

How do I apply for credit terms with Advantage Emblem?

Contact us by phone 800-626-4948 regarding credit terms.

 

What should I do if I forget my Username?

Go to Request Username.

 

What should I do if I forget my password?

Go to Request Password Reset.

 

How do I change my password?

Login into the website by clicking on Sign In at the top of the page. After signing in, your account name will display at the top of the page. Click on the Account Name, select Account Settings, Change Passwords and enter your new password.

 

How do I update or change my email address?

Login into the website by clicking on Sign In at the top of the page. After signing in, your account name will display at the top of the page. Click on the Account Name, Account Settings, Edit Contact Info. Enter the new email address and click on Submit. We recommend that you also change the email address for your Account Information. This is done using Edit Account Info.

 

Other Help

How do I return an item(s)?

For information on returns and exchanges, see Returns and Exchanges.